Terms, Policies and Wallet Terms
Last updated: 12-Nov-2026
This page has the Terms & Conditions, Provolt Wallet terms, Privacy Policy, Refund & Cancellation Policy and Shipping Policy of Forestech Ventures Private Limited ("Provolt", "we", "us"). They apply to the website provolt.co.in, the Provolt mobile app and our EV charging services (together, the "Platform").
1. Terms & Conditions
1.1 Electronic record. This document is an electronic record under the Information Technology Act, 2000 and the rules made under it. It is generated by a computer system and needs no physical or digital signature.
1.2 Agreement. The Platform is owned and run by Forestech Ventures Private Limited, a company incorporated in India with its registered office in Bengaluru, Karnataka. By using the Platform you agree to these Terms. If you don't agree, please don't use the Platform.
1.3 Your account. You sign in to the app with your mobile number and a one-time code. You agree to give accurate information and to keep your phone and account secure. You are responsible for everything done through your account.
1.4 Charging services.
The price of each charger is shown in the app per unit of energy (kWh), including GST, before you start.
You pay for the energy the charger's meter records for your session, at the price shown when you started.
You need at least the minimum balance shown in the app (currently ₹25) in your Provolt Wallet to start. Charging stops by itself when your balance is used up.
Some chargers belong to our partners ("Hosts"). We run billing and payments for all chargers on the Platform.
You are responsible for checking that your vehicle can use the chosen connector, and for following the safety instructions at the charger.
We try to keep charger information (location, availability, status) accurate, but we cannot guarantee that a charger will be available or working at any time.
1.5 Information on the Platform. Information on the Platform is provided "as is". To the extent the law allows, we make no warranty about its accuracy, timeliness or suitability for a particular purpose, and you use the Platform at your own risk.
1.6 Intellectual property. The Platform's content, including its design, layout, look and graphics, belongs to us or our licensors. You may not copy or use it except as these Terms allow.
1.7 Links to other sites. The Platform may link to other websites or services. Their own terms and policies apply when you use them.
1.8 Payments. You agree to pay for the services you use. Payments into the Provolt Wallet are processed by our payment partner, Cashfree Payments.
1.9 Indemnity. You agree to indemnify Provolt, its directors, employees and partners against claims, losses and costs arising from your breach of these Terms or of any law, or from your misuse of the Platform.
1.10 Force majeure. Neither party is liable for a failure or delay caused by events beyond its reasonable control, including power cuts, network failures, natural events, or government action.
1.11 Changes. We may change these Terms from time to time. The updated Terms take effect when published here. Please check this page regularly.
1.12 Governing law. These Terms are governed by the laws of India. The courts in Bengaluru, Karnataka have exclusive jurisdiction.
2. Provolt Wallet
2.1 What it is. The Provolt Wallet holds money you add in the app, to pay for charging on the Provolt Platform.
2.2 Adding money.
You can add ₹25 to ₹5,000 at a time, by UPI, credit card or debit card.
A wallet can hold at most ₹10,000.
A Platform Fee of 2.5% of the amount added, plus GST on that fee, is charged on each top-up. It is shown before you pay.
2.3 Using it.
Wallet money can be used only to pay for charging on the Provolt Platform.
It cannot be transferred, withdrawn as cash, or refunded to your bank.
Wallet money does not expire.
2.4 Corrections. If a charge fails, or you are billed wrongly, contact us. We will check the charger's records and correct your wallet balance.
2.5 Closing your account. If you delete your account, any balance left in your wallet is forfeited.
3. Privacy Policy
3.1 Who we are. Forestech Ventures Private Limited is responsible for your personal data on the Platform. This policy explains what we collect, why, and your choices.
3.2 What we collect.
Mobile number: to sign you in with a one-time code. The code is sent by Google Firebase.
Name, email (optional) and address (Hosts only): for your profile, receipts and invoices.
Your vehicles (type, make, model): to show chargers that suit them.
Location while you use the app: to show chargers near you. We don't store your location on our servers or track it in the background.
Camera: only to scan the QR code on a charger. No photos are taken or stored.
Charging and wallet records: sessions, energy used, amounts, top-ups and receipts.
Payments: your card or UPI details are entered on Cashfree's secure page. We never see or store them. We receive only the payment result and a reference number.
Device and usage information: basic technical data needed to run the app securely, such as app version and error logs.
Website and business enquiries: if you contact us or buy a charger, the details you give us, such as name, phone, email and address, and any documents needed for an order.
3.3 How we use it.
To provide charging and wallet services.
To issue receipts and tax invoices.
To give customer support.
To prevent fraud and misuse.
To meet legal obligations.
To improve the Platform.
We may send you service messages about your account or charges. We send marketing only with your consent, and you can opt out at any time.
3.4 Who we share it with. We share only what is needed:
Service providers that run the Platform: Google Firebase (sign-in), Google Maps (maps), Amazon Web Services (hosting, in India) and Cashfree Payments (payments).
Hosts: the Host whose charger you use sees the details of that charging session.
Delivery partners: couriers, for charger orders.
Authorities: government or law-enforcement agencies, when the law requires it.
We don't sell your personal data.
3.5 Security. We use reasonable security practices to protect your data, including encrypted connections. No method of transmission over the internet is completely secure, so we can't guarantee absolute security.
3.6 How long we keep it.
We keep personal data only as long as needed for the purposes above.
Charging receipts and payment records are kept for 8 years, as Indian tax law requires.
We may keep anonymised data for analysis.
3.7 Deleting your account.
In the app, go to My Account → My Profile → Delete my account.
If you no longer have the app, see provolt.co.in/delete-account.
Deleting your account erases your name, email, address, vehicles and mobile number, and signs you out.
Receipts and payment records are kept without your personal details, as described in 3.6.
Any wallet balance is forfeited.
3.8 Your rights.
You can view and update your profile in the app at any time.
You can withdraw consent or ask about your data by writing to our Grievance Officer. To withdraw consent, use the subject line "Withdrawal of consent for processing personal data".
Withdrawing consent doesn't affect processing done before it. We may then be unable to provide some services.
3.9 Children. The Platform is not meant for children under 18.
3.10 Changes. We may update this policy. We will publish the updated version here, and tell you of significant changes through the app or by email.
3.11 Grievance Officer.
Name: Rohit
Email: sales@provolt.co.in
Address: Forestech Ventures Private Limited, WeWork Salarpuria Sattva Magnificia, Old Madras Road, Mahadevapura, Bengaluru 560016
We will acknowledge your complaint within 48 hours and resolve it within 30 days.
4. Refund & Cancellation Policy
4.1 Provolt Wallet. Money added to the Provolt Wallet is not refundable (see section 2).
4.2 Failed payments. If money is taken from your bank account or card but your wallet is not credited, the payment is reversed automatically to the same account or card within 5 to 7 working days.
4.3 Charging sessions. If a charging session fails or you are billed wrongly, we correct it by crediting your wallet after checking the charger's records.
4.4 Charger and product orders. We do not accept cancellation or refund requests for orders of chargers or other products.
5. Shipping Policy
Orders are shipped through registered domestic courier companies or speed post only.
Orders are shipped within 2 business days of the order and payment, or as per the delivery date agreed at the time of order confirmation, subject to courier company or post office norms.
We are not liable for delays in delivery by the courier company or postal authority.
Shipping costs are not refundable.
6. Contact us
Forestech Ventures Private Limited
Registered office: WeWork Salarpuria Sattva Magnificia, Old Madras Road, Mahadevapura, Bengaluru 560016
Phone / WhatsApp: +91 890 486 7788
Email: sales@provolt.co.in